FAQ's

 

Q1. PRODUCT RETURNS POLICY
Q2. DELIVERY AND INSTALLATION

 

 

Q1. PRODUCT RETURNS POLICY

Answer.
Please select your product carefully prior to placing order as we cannot accept products being returned for simply changing your mind or no longer requiring the product.  Product returns are done on a case by case basis and will only be considered if product is unopened, unused and in original packaged condition within 3 days from delivery/pickup and a restocking fee of 25% will apply with a valid reason.  There is no return on software licensing.  If a product is Dead on Arrival (D.O.A.) please notify us within 7 days.
 

 

Q2. DELIVERY AND INSTALLATION

Answer.

For most items, City Business Machines offers a choice of either :- 

Delivery, installation & configuration
This service is provided by a City Business Machines technician and is available in a 25km radius of the Perth CBD.  Installation includes setting up of the item(s) purchased however does not allow for any additional works (such as data transfer or re-installation of existing programs).  If you require additional tasks to be completed, please contact our client services team for a customised quote.

Delivery only
Prices quoted are for Perth metropolitan area only, for other area’s please contact us for delivery charges.

Generic items can be delivered locally by FASTWAY Next day couriers and the Charge is $12 inc GST.

Lead Times
For items that are in stock, delivery will normally occur between 1 to 3 business days of your order being processed. Please remember that your order is not processed until we receive payment.  If one part of your order is in stock but there is a wait on another part, we will contact you to discuss your options.

If you are choosing the installation option, the lead time will be similar but may vary depending on our availability.  Once you have made the order with an installation option, our client services department will contact you to arrange a suitable time for installation.

 
City Business Machines | UNIT A/B 333 Charles Street North Perth, WA 6006 | PO Box 167 Mt Hawthorn, WA 6915 | P: 08 9242 1000 | F: 1300 790 954 | E: sales@citybusiness.com.au